Refund Policy

PLANY PROMO is a digital service – right after purchase you get access to your plan and our team starts preparing your promo plan. That is why at checkout we ask for your consent to start the service immediately (see section 6 of the Terms of Service).

1. Subscriptions (BASIC, PRO, MAX plans)

• At checkout you agree that the service starts before the 14-day withdrawal period ends and acknowledge that once a promo plan is made available, you lose the right of withdrawal for that promo plan.
• If you are a consumer and withdraw within 14 days of purchase, we refund your payment minus an amount proportional to the time you used the plan and the value of promo plans already delivered.
• Otherwise, payments for a started billing period are non-refundable. You can cancel your subscription at any time in Settings → Subscription – the plan stays active until the end of the paid period and will not renew.
• If we fail to deliver the service through our fault (e.g. we do not deliver a promo plan on time although you provided complete information), we refund the payment in full or in part, following your complaint.

2. How to request a refund

• Payments in EUR and USD: our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record and handles refunds. You can request a refund at paddle.net (the link is also in your payment confirmation e-mail) or e-mail us and we will pass your request on.
• Payments in PLN: e-mail kontakt@planypromo.pl from your Account e-mail address.

Refunds are issued to the original payment method within 14 days of approving the request. The time it takes to appear depends on your bank or payment provider.

Effective from 26.10.2026